Frequently Asked Questions
What kind of products does UpCat Living offer?
UpCat Living offers carefully selected cat products designed to fit modern living spaces. We focus on products that are functional for cats and calm in appearance, allowing them to blend naturally into your interior.
Do you develop the products yourselves?
No. UpCat Living selects existing products based on use, materials, form, and how they perform in everyday home environments. Only products that meet our criteria become part of our assortment.
Why doesn’t UpCat Living sell everything that’s available?
Because we believe in clarity and quality. We intentionally offer a curated selection, ensuring that every product aligns with our vision and can be offered with confidence.
Selection & Quality
How do you select products?
Our selection is based on:
natural cat behavior
use in real living environments
material choice and durability
visual calm and balance within the interior
Products are evaluated not only on specifications, but also on everyday use.
Are products tested?
Yes. All products are used at home before being added to our assortment. This allows us to gain an honest understanding of usability, durability, and how cats interact with them in practice.
Is every product suitable for every cat?
Every cat is different. We select products that align with general feline behavior, but individual preferences may vary. That’s why we provide clear product information to help you make the right choice.
Ordering & Shipping
How do I place an order?
You can easily place an order through our webshop. Once your order is completed, you’ll receive a confirmation by email.
What are the shipping costs?
Shipping costs are clearly displayed during checkout. Any promotions or free shipping offers are always communicated in advance.
How long does delivery take?
We aim to ship orders as quickly as possible. Estimated delivery times are listed on each product page.
Do you ship internationally?
This may vary over time. Available shipping destinations are shown during checkout.
Returns & Service
Can I return my order?
Yes. You have the right to return your order within the legal return period, provided the product is unused and in its original condition. Full return details can be found on our returns page.
What if my product arrives damaged?
Please contact our customer service as soon as possible. We’ll always work toward a suitable solution.
How can I contact you?
You can reach us via the contact form on our website or by email. We aim to respond within 1–2 business days.
Future & Assortment
Will you be adding more products?
Yes. Our assortment may be expanded in the future with additional carefully selected products that align with the vision of UpCat Living.
How can I stay informed about new products?
You can subscribe to our newsletter or follow us on our social channels for updates and announcements.