Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at upcatliving@gmail.com. Please note that returns must be sent to the following address:

UpCat Living
Namenstraat 9
4871 AG
Etten-Leur

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you have any questions about returns, you can always contact us at upcatliving@gmail.com.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you received the wrong item, so that we can evaluate the issue and resolve it for you.

Exceptions / non-returnable items

Unfortunately, sale items and gift cards cannot be returned.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

14-day cooling-off period in the EU

Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, your item must be in the same condition in which you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved. If approved, you will be automatically refunded to your original payment method within ten business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at upcatliving@gmail.com.